Welcome to Shopillo (“we,” “us,” “our”). Your satisfaction is our priority—and we stand by our promise of Easy Returns – No Questions Asked. Below is everything you need to know about our refund and return processes.
1. Scope & Applicability
This policy governs returns, exchanges, and refunds for purchases via shopillo.online and applies to all customers regardless of location—unless stated otherwise. Besides refund specifics, this document outlines:
- Eligibility criteria
- Return timeframes
- Item conditions
- Your options (refund, exchange, store credit)
- Shipping and cost responsibility
- Processing timelines
2. Why We Offer This Policy
We believe in transparency and fairness. A clear and customer-friendly return policy earns trust, boosts satisfaction, and encourages repeat business TidioShipBob. Statistics show that 92% of shoppers are likely to repurchase when returns are easy—and 79% expect free return shipping ShipBob.
3. Return & Refund Timeframe
- General purchases: You may return items within 30 days of delivery.
- Holiday purchases (if applicable): Extended to 90 days (e.g., as Aesop does between Nov 1 – Dec 31) us.assistance.aesop.com.
Choose what works best—you can customize these durations to match your business model. A 30-day window meets customer expectations Tidio, while a longer window delivers more flexibility.
4. Eligible & Ineligible Items
Eligible for Returns:
- Products that are unopened, unused, and in original packaging, with all tags and seals intact, unless defective or damaged TidioSendcloud.
Ineligible for Returns:
- Perishables, opened hygiene-sensitive items, sealed goods with broken seals, custom or personalized orders, digital products (e.g., digital downloads, gift cards) Sendcloudiubenda.
5. Return Process
To initiate a return:
- Email our support with your order number, date of purchase, and reason (optional under “No Questions Asked”).
- We will reply with a return authorization and, where eligible, a prepaid return shipping label.
- Pack the item securely in original packaging with all accessories and documentation.
- Attach the shipping label and mail back within the designated timeframe.
- After receipt and inspection, we’ll process your refund, store credit, or exchange.
6. Shipping Costs & Restocking Fees
- Return shipping: On us—for most eligible items, we’ll provide a prepaid return label.
- Customer-paid returns: In exceptional cases (e.g., oversized items), we may ask the customer to pay returns; these will be clearly disclosed.
- Restocking fees: Currently, we do not charge restocking fees—but this may change, disclosed in advance Shopify Help Center.
7. Refund, Exchange, & Store Credit Options
Depending on your preference, eligible returns can result in:
- A refund to your original payment method.
- An exchange for the same item (if in stock).
- Store credit toward future purchases.
All refunds or credits will be issued within 5–7 business days of receiving the returned item, and you should see the amount reflected in your account shortly thereafter us.assistance.aesop.com.
8. Exceptional Cases: Damaged or Defective Goods
If received damaged, defective, or significantly different from the description:
- Contact us immediately with photos and order details.
- We will arrange either a replacement or a full refund, including shipping both ways—no questions asked.
9. Policy Highlights (At a Glance)
Feature | Details |
---|---|
Return Window | 30 days (90 days during holidays) |
Eligible Condition | Unopened, unused, in original packaging |
Return Shipping | Free (prepaid label) |
Restocking Fee | None currently |
Refund Processing Time | 5–7 business days |
Options Upon Return | Refund, exchange, or store credit |
10. Legal Rights & Compliance
This policy aligns with global consumer rights standards, such as the EU’s 14-day return period and the obligation to cover return shipping if not clearly disclosed TermsFeediubenda. In applicable U.S. jurisdictions, posting this policy helps ensure enforceability and clarity TermlyYouCanBookMe.
11. Accessibility & Placement
We link this policy prominently in:
- The footer of our website.
- During the checkout process (before finalizing purchase).
- Order confirmation emails, so customers have it on hand post-purchase TermlyYouCanBookMe.
12. Cosmetic & Language Clarity
We use clear, simple wording, avoiding legal jargon. Our tone aligns with our brand—friendly, transparent, and helpful Inventora.
13. Changes to This Policy
We may modify this policy over time. All updates will specify the “Last updated” date at the top. For significant changes, we will notify customers via email or prominent website banners.